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1. Which of the following are the reasons that cultural competency in healthcare is essential?

A. Demographic changes B. Patient safety C. Health disparities D. All the above

2. Which of the following is true about health disparities?

A. Do not occur in populations who have experienced a social disadvantage in society B. Are not affected by geographic area C. Are not related to age D. Are affected by gender and sexual identity

3. How can culturally competent pharmaceutical care impact safety?

A. Increase health seeking behaviors B. Avoidance of drug complications C. Successful patient education D. All the above

4. Which of the following is true about the National CLAS Standards (Culturally and Linguistically Appropriate Services)?

A. Language assistance must be offered at a minimal cost to the patient B. The Joint Commission supports CLAS standards through requirements for effective communication, cultural competence, and patient-oriented care C. Easy-to-understand print and multimedia materials must be provided in English only D. Patients must be informed of the availability of language assistance services either verbally or in writing

5. Which model of cultural competency depicts six stages beginning at cultural destructiveness and ascending to cultural proficiency?

A. Purnell model B. Cultural Competence Continuum C. Process of Cultural Competence in Delivery of Healthcare Services D. ASKED Model

6. In the Purnell Model of Cultural Competency which domain includes skin color variation, physical stature, genetics, hereditary and drug metabolism differences?

A. Heritage B. Workforce C. Biocultural ecology D. Healthcare practice

7. Which of the following correctly describes the mnemonic “ASKED”?

A. Awareness, skill, knowledge, encounters, desire B. Attention, skill, knowledge, encounters, desire C. Awareness, skill, knowledge, education, desire D. Awareness, skill, knowledge, encounters, destination

8. Which of the following self-assessment tool helps to foster awareness of implicit social cognition?

A. Cultural Competence Self-Assessment Tool B. The Implicit Association Test C. Self-Assessment Checklist for Personnel Providing Primary Healthcare Services D. Kleinman's Questions

9. What is the first step to becoming more culturally competent?

A. Examine your own cultural background B. Talk with people of diverse backgrounds C. Attend diversity focused conferences D. Read about culture specific disease states

10. Which of the following will help to improve cross-cultural communication skills?

A. Be aware of the cultural influences of eye contact B. Maintain an appropriate amount of personal space C. Utilize the proper greeting D. All the above

Evaluation Questions

11. To what extent did the program meet objective #1?

A. Excellent B. Very Good C. Good D. Fair E. Poor

12. To what extent did the program meet objective #2?

A. Excellent B. Very Good C. Good D. Fair E. Poor

13. To what extent did the program meet objective #3?

A. Excellent B. Very Good C. Good D. Fair E. Poor

14. To what extent did the program meet objective #4?

A. Excellent B. Very Good C. Good D. Fair E. Poor

15. Rate the effectiveness of how well the program related to your educational needs:

A. Excellent B. Very Good C. Good D. Fair E. Poor

16. Rate how well the active learning strategies (questions, cases, discussions) were appropriate and effective learning tools:

A. Excellent B. Very Good C. Good D. Fair E. Poor

17. Rate the quality of the faculty:

A. Excellent B. Very Good C. Good D. Fair E. Poor

18. Rate the effectiveness and the overall usefulness of the material presented:

A. Excellent B. Very Good C. Good D. Fair E. Poor

19. Rate the appropriateness of the examination for this activity:

A. Excellent B. Very Good C. Good D. Fair E. Poor

20. Rate the effectiveness of how well the activity related to your practice needs:

A. Excellent B. Very Good C. Good D. Fair E. Poor

21. Rate the effectiveness of how well the activity will help you improve patient care:

A. Excellent B. Very Good C. Good D. Fair E. Poor

22. Will the information presented cause you to change your practice?

A. Yes B. No

23. Are you committed to making these changes?

A. Yes B. No

24. As a result of this activity, did you learn something new?

A. Yes B. No

25. What is your practice setting or area of practice?

A. Community Pharmacy/Independent B. Community Pharmacy/Chain C. Hospital/Health Systems D. Administrative/Pharmacy Director E. Critical Care Pharmacy F. Long-term Care G. Managed Care/PBM H. Oncology I. Specialty Pharmacy J. Industry/Manufacturing

26. How many years have you been in practice?

A. <5 B. 5 – 10 C. 11 – 20 D. >20

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