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1. Mrs. H has been given a new prescription for a selective serotonin receptor agonist. What is the preferred way to discuss possible side effects with her?

A. Give her a running list of possible side effects of the medication, then ask if she has any questions. B. Ask her what she knows about the side effects, but correct her when she is wrong. C. Ask her what concerns she has about side effects, address those first, then add information about other important side effects. D. Assure her that side effects rarely happen and that she can call you if she has any questions.

2. Mrs. B tells you that she is experiencing dizziness from her hypertension medication. Using the motivational interviewing skill of reflective statements, choose the best response.

A. “I doubt that the problems you're describing have anything to do with the medication you're on.” B. “So, if I understand what you said, you are feeling a bit dizzy sometimes in the morning but you're not sure if it's related to your medications or not.” C. “Everything you described sounds normal to me.” D. “There has been a long-standing concern that antidepressants may have a role in inducing worsening of depression and the emergence of suicidality during the early phases of treatment.”

3. Which of the following active listening techniques would be an acceptable form of nonverbal behavior during a patient interview?

A. rolling your eyes, to show the patient that you can relate to how she is feeling B. clicking a pen cap on and off, to try to stay focused on the conversation C. nodding intermittently while maintaining eye contact D. turning to the computer to input information in order to capture patient data real-time

4. You meet Mrs. R for the first time for an MTM session and note that adherence to her diabetes medications has been an ongoing problem.

A. “I see that you haven't been picking up your diabetes medications on time.” B. “What problems, if any, have you been having with your diabetes medicines?” C. “Diabetes can have very severe consequences if it is not treated properly.” D. “I suggest that you keep your diabetes medications close to something you do every day – like near your toothbrush – so it is easier to remember to take them.”

Evaluation Questions

5. To what extent did the program meet objective #1?

A. Excellent B. Very Good C. Good D. Fair E. Poor

6. To what extent did the program meet objective #2?

A. Excellent B. Very Good C. Good D. Fair E. Poor

7. To what extent did the program meet objective #3?

A. Excellent B. Very Good C. Good D. Fair E. Poor

8. To what extent did the program meet objective #4?

A. Excellent B. Very Good C. Good D. Fair E. Poor

9. To what extent did the program meet objective #5?

A. Excellent B. Very Good C. Good D. Fair E. Poor

10. Rate the effectiveness of how well the program related to your educational needs:

A. Excellent B. Very Good C. Good D. Fair E. Poor

11. Rate how well the active learning strategies (questions, cases, discussions) were appropriate and effective learning tools:

A. Excellent B. Very Good C. Good D. Fair E. Poor

12. Rate the quality of the faculty:

A. Excellent B. Very Good C. Good D. Fair E. Poor

13. Rate the effectiveness and the overall usefulness of the material presented:

A. Excellent B. Very Good C. Good D. Fair E. Poor

14. Rate the appropriateness of the examination for this activity:

A. Excellent B. Very Good C. Good D. Fair E. Poor

15. Rate the effectiveness of how well the activity related to your practice needs:

A. Excellent B. Very Good C. Good D. Fair E. Poor

16. Rate the effectiveness of how well the activity will help you improve patient care:

A. Excellent B. Very Good C. Good D. Fair E. Poor

17. Will the information presented cause you to change your practice?

A. Yes B. No

18. Are you committed to making these changes?

A. Yes B. No

19. As a result of this activity, did you learn something new?

A. Yes B. No

20. What is your practice setting or area of practice?

A. Community Pharmacy/Independent B. Community Pharmacy/Chain C. Hospital/Health Systems D. Administrative/Pharmacy Director E. Critical Care Pharmacy F. Long-term Care G. Managed Care/PBM H. Oncology I. Specialty Pharmacy J. Industry/Manufacturing

21. How many years have you been in practice?

A. <5 B. 5 – 10 C. 11 – 20 D. >20

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